Founder and Principal Consultant Lucia Gradinariu is a highly accomplished Information and Communications Technologies Strategist and Architect with more than 20 years of combined experience in R&D, product management, and business development.  Technology visionary, she made contributions to the domains of Internet real-time communications, operation of large scale Internet services, architecture and implementations of Service Delivery Platforms, and management of next generation of services. She is an excellent customer and analyst interface, recognized thought leader, standards contributor, public speaker and published author.

"The dearest moments of my professional life are those that marked a job well done. An unhappy customer turned into an avid business partner, a senior executive who succeeds based on my advice or a student who shakes my hand with gratitude, all fuel my enthusiasm for what I am doing.     I've been fortunate to have many such moments as I believe in doing the right thing for the business and the people it touches." 

Feedback on work:

"Her customers completely trust her advice and guidance and seek out her opinion even where third party vendors should know more than she does. Lucia's strong work ethic and sense of ownership of her customers has created a very favorable effect on our business."  - Long term consulting engagement

A letter from one of her students at Colorado University, Boulder

Appreciation words on a speaking engagement from a reputable industry organization:

More work related recommendations:  

 

Recent Publications:

"The Revolving SDP - New Business Models Force New Perspectives" - ICIN 2009 "Beyond the Bit Pipes" October 2009

SDPs in Latin America - series of articles in the 2009 issues of TM Forum's Spanish Newsletter

SDP 2009-2012 Market Analyst Report published through Moriana Group March 2009
 
"From SDPs to SDF: accelerating service marketplaces while assuring customer experience" thought leadership paper published in Moriana's SDP 2.0 report September 2008

"Are next gen services ready for a new generation of subscribers" - business paper published in VanillaPlus May 2008 Supplement for CEOs

"Why Do Customers Churn: Realities about Experience, Blended Services and Globalization" - pamphlet on current methods to assure best customer experience published by Pipeline, December 2007

Speaking Engagements:

Informa SDP Summit, London, September 2009:
Workshop: "Evolving your Service Layer and BSS infrastructure towards SDP 2.0"

TM Forum Management World, Nice, May 2009:
Panel: "Why is a Service Delivery Framework Needed and by Whom?"

TM Forum Management World, Orlando, November 2008:
Panel: "Realizing Service Marketplaces through SDF, Syndication and B2B Agreements"

IMS/SDP 08, November 2008:
panel on "What Technology Strategy Should Be Built Around our Product Strategy?"

OASIS SOA for Telecom workshop, London, October 2008:
"Challenges and requirements for SOA in Service Delivery Frameworks"

Informa SDP Summit, Prague, September 2008:
"Service Delivery Frameworks and their Role in the Rapid Commercialization of New Services"

TeleManagement World, Nice, May 2008:
“Services Syndication: Transforming the telecoms landscape” (published by TelecomTV)
"Customer Centric Service Quality Management"
Led panel on "Service Delivery Frameworks and the Lego World of Business" 

TM Forum SDP Summit, San Francisco, July 2008:   “How SDPs Enable Better Customer Experience by Bridging the Gap Between BSS and OSS at Service Delivery Time”

Billing and OSS World, Chicago, April 2008:
"How Service Delivery Frameworks enables Service marketplaces" (citation)

Blogs:

Service Delivery Platforms, Frameworks and more ...
TeleManagement Forum

Telecommunications Professional Associations:

TeleManagement Forum - Service Delivery Framework
OASIS SOA-Tel    
Wireless Association
Silicon Flatirons and the Interdisciplinary Telecommunications Program (ITP) at Colorado University, Boulder